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About Mercury®
Mercury® provides tech-enabled merchant services that help businesses compete and thrive. From hundreds of integrated point-ofsale (POS) payments solutions to the leading mobile and social based loyalty program, we outfit businesses for success. Our payment processing platform MercuryPay® supports all payment types including credit, debit, Canadian EMV, gift, loyalty, ecommmerce, mcommerce, MOTO (Mail Order/Telephone Order), check, and EBT. Mercury authorizes and processes payments for Visa, MasterCard, Discover, American Express and JCB card brands. Payment processing reliability and 24/7 U.S. based customer service provide continuous support for smooth operations.

Our Mission

Our mission is to provide tech-enabled services that help small-to-medium-sized merchants compete and thrive. We are dedicated to providing you with the best customer service and technical expertise in the industry, 24/7.

Innovation

Mercury is the original payment processing integrator, putting our technology into hundreds of POS systems for free. We pioneered a dealer-centric model for the sale of merchant services, instead of employing traditional distribution channels such as direct sales agents, independent sales groups, or agent banks. This model benefits merchants because it eliminates the need for salesmen who sell their payment processing and are never seen again, though they continue to make money on the merchant’s account. These middlemen are often not accountable when it comes to providing support, and have no contact with the merchant’s POS dealer, and no knowledge of the POS system functionality. Mercury changes that dynamic. Our unique business model eliminates third parties and allows POS vendors to become their merchants’ one-stop payment technology liaison. Mercury works closely with the dealer and the POS system developer, ensuring that everyone involved is knowledgeable about each merchant’s needs. Mercury also gave the industry its first card less loyalty solution that integrates mobile and social technology into POS systems. MercuryLoyalty™ is designed specifically for small — to medium-sized businesses to increase revenue and customer retention — helping put them on the same loyalty marketing playing field as big box retailers. MercuryLoyalty makes it easy to attract new customers, retain existing customers, understand buying behaviors, improve customer engagement, and measure ROI — all automatically.

Reputation

Mercury has experienced rapid growth since its inception, with triple digit growth between 2004 and 2007. According to the Nilson Report, which ranks payment processors, we’re currently the 12th largest processor by transaction count. In addition, we now rank among the top five largest non-bank merchant acquirers in the U.S. by number of transactions. Mercury has received several esteemed awards from the payments industry in recent years. The awards given are voted on by thousands of professionals within the industry.
• 2012, 2011, and 2010 RSPA Vendor of Excellence Gold Medallion (overall best vendor across six categories)
• 2012, 2011, 2010, and 2009 RSPA’s top Vendor of Excellence in Payment Processing (Gold)
• 2012, 2011, 2010, and 2009 Best Channel Vendor, Business Solutions Magazine

Products and Services
Mercury’s products and services help businesses prosper. From integrated payment technology, and automated alerts, to a gift card program tailor-made to grow new revenue, we do it all so you don’t have to.

During development of our
business relationship, Mercury’s
principles demonstrated their
commitment to partnership. This
valuable aspect of Mercury’s culture
has been demonstrated by each
member of Mercury’s team in our
corporate interactions. In this way,
Mercury has lead in RMCF’s ability
to present a unified, coordinated
retail technology solution to our
franchisees.

Key Jobson
Chief Information Officer
Rocky Mountain Chocolate Factory

Sales Engineering We work with your POS reseller to bridge the sales process and the technical requirements, providing a solid foundation to meet your payment processing needs.

• Sales engineering and proof of concept

• Base requirements documentation

• Pricing analysis

• On-site visits

Implementation Management We help deploy the payment processing solution across all your locations. We design plans to meet your immediate needs and specific goals, and work alongside your implementation team during the transition.

• Customized approach

• Single point of contact

• Timeline management

• Rollout planning and assistance

• Training and education

• Installation guidance and support (POS dependent)

• Manage terminal-based deployment or conversion Relationship Management Once implemented, we continue to help manage your payment solution. We offer valuable services to keep you informed and profitable.

• Proactive communication

• Profitability analysis

• Customer analytics

• Marketing resources

Enterprise Gift Card Program Solutions – MercuryGift is easy to implement for one store or an entire group. Our MercuryGift Enterprise Program helps franchise merchants provide largescale, closed-loop gift card programs to their loyal customers. We provide a full suite of options
that make it easy to implement and manage large-scale gift card processing solutions in today’s marketplace.
Mercury provides a suite of enterprise client tools and services that make large-scale
implementation fast and efficient. Dedicated marketing and sales professionals offer support
throughout the process to ensure your program is a complete success.

Implementation – MercuryGift is integrated into more POS applications than any other solution in today’s integrated POS market. Implementation is easy for large merchants with a variety of technology platforms.

Reporting and Settlement – Our MercuryView® portal provides instant access to live transaction and settlement reports. With MercuryView web reporting, you can quickly track and reconcile gift card activity across locations. Our flexible settlement options automatically reconcile
transactions between participating stores and affiliates.

Card Fulfillment Services – Mercury provides ongoing fulfillment for business to business (B2B) card inventory and business to consumer (B2C) card purchases via a hosted, merchant-branded website. For a B2B solution, Mercury maintains a supply of gift card stock for enterprise clients who require turnkey inventory management. For B2C, Mercury hosts a website with your “look and feel,” where customers can purchase gift cards, reload, and check card balances.

Online Gift Cards – MercuryGift On Demand™ boosts merchants’ sales and marketing efforts with single gift card sales and delivery, online value reload, and customer balance inquiry. Mercury hosts the online gift card service, and for most merchants, MercuryGift On Demand is
ready to go within two weeks of signing up.

Virtual eGift Cards – Giftango® is Mercury’s partner for virtual gift cards via email and mobile phone. Merchants offer consumers instant access to gift cards that can be printed or shown directly from a mobile phone. With our integrated solution, merchants who are integrated to
MercuryGift can accept virtual cards at their point of sale.

Gift Card App – JunoWallet is iTunes #1 mobile gift card app. Whether targeting local or national customers, JunoWallet makes it easier to sell gift cards. Mercury offers 50 free gift cards to new JunoWallet merchants.

Gift Card Mall™ – Blackhawk Network Gift Card Mall™ allies with all major grocery, drug, and convenience stores nationally to place the gift cards of prominent local and regional merchants in aisle end-cap “gift card malls.” Heightened brand exposure alongside popular national brands
increases gift card sales and drives new traffic to our MercuryGift merchant locations.

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Enterprise Account Migration
Converting all the locations of your business to a new POS system or stand-alone terminal solution is easier with Mercury. Our team works with you and your POS reseller to meet your goals and ensure a smooth, easy transition to Mercury.

Mercury has been a pleasure
to work with right from the
beginning. Their personnel made
the sign-up process effortless
on my part, and their support
in getting my processing
machines installed and ready to
go was seamless. I would highly
recommend Mercury based on
their performance for me.

Mark Damschroder
Area Developer, Freshii

7 MercuryGift®
The value and functionality of Mercury’s gift card program is unmatched in the industry. With MercuryGift®, you get free, unlimited transactions, including free reloads, and online customer card balance inquiries. And our POS
specialized support is free 24/7. We offer affordable card packages. Choose from pre-designed cards with your logo
or design your own cards to fit your brand with our Custom Program. Packages include presenters and merchandising material, and even design assistance if needed. We also deliver innovative gift card products such as online and virtual gift cards, a gift card app, gift card malls, and complete
turnkey franchise solutions.
8 MercuryLoyalty™
Engage your customers, boost your brand and power new revenue with MercuryLoyalty. Our all-in-one solution is already embedded in Mercury’s integrated payment technology and the MercuryGift® card program. The moment it is activated, you’ll be able to enroll new customers, target the right customers with the right incentives, validate coupon codes and much more—instantly. Easy to set up and use No additional hardware required for installation No special expertise required Quick and easy enrollment using a consumer’s mobile number (card based support also available) Automated on-line enrollment process Reduces time spent at check-out counters Connect with customers Start identifying, understanding, rewarding and keeping your best customers